Joewhena
Technical Support Specialist for U.S. Clients | Remote Application & Customer Su
Verified
Overview
Looking for full-time work (8 hours/day)
at $11.89/hour ($2,304.00/month)
High school diploma
Last Active
July 14th, 2026 (9 days ago)
Member Since
April 6th, 2026
Profile Description
I have over four years of experience in technical support, primarily troubleshooting LG home appliances including refrigerators, cooking appliances, and air conditioners. I assist customers in diagnosing issues, guiding them through step-by-step solutions, and ensuring their devices are properly set up and functioning. I also support customers in connecting and using the LG ThinQ app, including device pairing, connectivity, and app-based controls.
When issues cannot be resolved remotely, I coordinate and schedule technician visits for further diagnosis and repair, ensuring proper case endorsement and follow-through until resolution.
In addition, I have nearly two years of experience as an
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Provided remote technical support for appliances and their controlling mobile apps, troubleshooting issues and guiding clients step-by-step. Coordinated technician visits for repairs when necessary.
Customer Support » Customer Service
Experience: 5 - 10 years
Provided professional support to clients via email, phone, and remote sessions. Assisted with appliance usage, mobile app troubleshooting, answered inquiries, explained solutions clearly, and ensured a positive client experience. Coordinated technician visits when necessary.
Other Skills
Customer Support » Email Support
Experience: 1 - 2 years
Managed user accounts, billing, and content issues for Apple services such as iTunes Store, Apple Music, and App Store. Provided basic technical support, processed refunds, handled gift cards and pay-per-view transactions, and escalated cases when beyond support scope. Ensured clear, professional communication with clients.
Customer Support » Phone Support
Experience: 2 - 5 years
Guided clients through appliance and app troubleshooting over the phone, providing clear step-by-step instructions and professional customer support.
Office and Administration » Documentation
Experience: 5 - 10 years
Managed and documented customer cases across multiple support roles, including appliance technical support and Apple services (iTunes, Apple Music, App Store). Recorded troubleshooting steps, guided users through solutions, processed refunds and transactions, and closed tickets professionally. Ensured adherence to knowledge base procedures and escalated complex cases when necessary.
Customer Support » Customer Service » Fraud detection
Experience: 1 - 2 years
Identified and handled fraudulent emails and suspicious activity for Apple iTunes accounts. Followed proper procedures to secure accounts, prevent unauthorized transactions, and escalate cases when necessary.
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Mateo, Rizal
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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