Freight Dispatcher VA | Load Board Expert | Logistics & Operations Support

Used Excel/Google Sheets to create and manage shipment tracking logs, ensuring accurate and real-time status updates Organized load details, schedules, and documentation to support efficient dispatch and coordination Applied formulas, filtering, and data organization techniques to maintain accuracy and improve workflow efficiency

Customer Support & Client Relations Professional Email & Phone Communication Issue Resolution & Complaint Handling Relationship Building & Client Retention Active Listening & Needs Assessment Conflict Resolution & Problem-Solving Service Recovery & Escalation Handling Clear & Timely Communication Customer Satisfaction & Experience Management

Coordinated schedules, resources, and daily operations, demonstrating strong organizational and multitasking abilities applicable to shipment and dispatch coordination Ensured smooth communication between stakeholders, similar to managing interactions with brokers, drivers, and clients Managed multiple priorities efficiently, adapting quickly to changes—skills essential for real-time logistics coordination

Managed simulated end-to-end dispatch operations, including load sourcing, booking, and coordination Utilized load boards (DAT, Truckstop, 123Loadboard) to identify suitable loads based on route, equipment, and rate Coordinated scheduling by aligning pickup and delivery times while considering driver availability and Hours of Service (HOS) compliance Reviewed rate confirmations and shipment details to ensure accuracy before dispatch Monitored shipment status and conducted check calls to provide timely updates Maintained organized tracking logs and documentation for loads, including BOL and POD Applied problem-solving skills to handle delays, rescheduling, and communication with brokers and drivers Practiced professional communication with brokers to negotiate and secure loads