Executive Virtual Assistant | Operations Support Analyst | Client Support

Overview

Looking for full-time work (8 hours/day)

at $7.51/hour ($1,440.00/month)

Bachelors degree

Last Active

June 29th, 2026 (yesterday)

Member Since

July 3rd, 2017

Profile Description

Executive Virtual Assistant and Operations Support Specialist with over 15 years of combined experience supporting remote teams, managing client communication, coordinating administrative operations, and improving workflow efficiency in fast-paced business environments.

As a Virtual Assistant, I provide high-level administrative and operational support, including managing inboxes, responding to emails and taking necessary actions, coordinating client communications, organizing CRM pipelines, and maintaining calendar schedules. I ensure efficiency, accuracy, and confidentiality in everyday business operations.

In fintech operations, I serve as an Operations Support Analyst, assisting internal operators and tea ---------- mbers, handling escalations from technical, customer service, and operational teams, supporting system workflows, and helping ensure smooth resolution of issues across the company. I bring structured, detail-oriented processes to complex operational and technical environments.

Earlier in my career, I specialized in banking fraud operations, investigating potential and confirmed credit card and online transaction fraud. I applied regulatory standards, identified fraud schemes, mitigated losses, and documented account activities - all skills that inform my meticulous and structured approach today.

I am known for being adaptable, detail-focused, and reliable, capable of bridging operational expertise with executive-level support. My clients value my ability to manage projects, track data, support decision-making, and deliver consistent results across finance, e-commerce, business brokerage, and SaaS industries.

CORE SKILLS
- Operations & Administrative Support, and Executive Assistance
- Customer Support (Email, Chat, Phone)
- Fraud Detection & Risk Analysis
- Data Entry & Data Management
- Market & Online Research
- CRM & Project Management Tools
- Calendar & Meeting Coordination
- Compliance & Documentation
- Process Improvement & Problem Solving
- Social Media & Marketing Support (Light Graphics, Posts, Newsletters, Email Campaigns, Marketing Materials)
- AI-Assisted Productivity & Workflow Support

TOOLS & TECHNOLOGIES
- CRM & Project Management: Trello, Notion, Jira, Front, Streak, NetHunt, Zendesk
- Communication & Scheduling: Google Calendar, Calendly, Outlook, Gmail, Slack, RingCentral, Dialpad, Amazon Connect
- Office & Productivity Tools: Google Docs, Google Sheets, MS Word, MS Excel, PDF Forms
- Research & Operations Tools: Keepa, ShipStation, SAS Amp, ZoomInfo, LexisNexis, Onfido
- Design & Marketing Tools: Canva, Followr, Socialbee, Brevo, Flodesk, Instantly, UseInbox
- File Management & E-Signature: Google Drive, Dropbox, DocuSign, Zoho Sign
- AI & Workforce Tools: ChatGPT, Time Doctor, When I Work, GoHighLevel (recent certification)