Customer Service Virtual Assistant | Appointment Setter

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Bachelor's degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

March 27th, 2026

Profile Description

Hi! I’m a Customer Service Virtual Assistant with over 3 years of experience in the BPO industry handling high-volume inbound and outbound calls for a telecommunications account.

I specialize in customer support, warm lead sales, and appointment-style conversations where I assist customers in choosing and upgrading services such as mobile phones, tablets, home internet, and telecom packages based on their needs.

In my previous role, I worked with CRM/internal systems, handled customer accounts, resolved billing and technical concerns, and consistently met performance KPIs while maintaining high customer satisfaction scores.

I am confident in phone communication, problem-solving, and building rapport with customers, especially in fast-paced environments. I am also experienced in handling both support and sales conversations in a professional and customer-focused way.

What I can help you with:

Customer Service (Phone, Email, Chat Support)
Appointment Setting & Warm Lead Qualification
Outbound & Inbound Call Handling
Sales Support (Upselling & Product Recommendation)
CRM Data Entry & Account Management
Billing & Technical Support Assistance
Administrative Support Tasks

Tools I’ve worked with:

Avaya & Cisco (Call Handling Systems)
Internal CRM / Ticketing Systems
Google Workspace (Docs, Sheets, Gmail)
Microsoft Office (Word, Excel)
Zoom, Microsoft Teams, Slack

I am reliable, fast-learning, and adaptable to new tools and processes. I am comfortable working US business hours and fully equipped for remote work.

If you're looking for someone who can handle customers professionally, convert warm leads, and provide excellent support -
I’d be happy to work with you.

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Here’s a quick video introduction about me:
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