Virtual Assistant & Customer Support Specialist

Managed customer emails promptly and professionally, ensuring concerns are addressed clearly and in a timely manner.

Provided real-time chat assistance to customers, resolving issues and answering product or service inquiries efficiently.

Handled customer inquiries and complaints professionally via phone and digital channels during my time as a BPO agent and online sales associate.

Detail-oriented with experience maintaining accurate records, inventory logs, and customer information across digital platforms.

Organized and prioritized inboxes, drafted professional responses, and ensured no message goes unanswered.

Experienced in coordinating tasks, organizing files, managing deadlines, and supporting team operations efficiently.

Capable of handling day-to-day remote tasks including scheduling, research, data entry, and inbox management with minimal supervision.

Experienced with Word, Excel, and PowerPoint for document creation, data management, and presentations.

Able to craft persuasive and audience-targeted copy for social media posts, product listings, and promotional materials

Strong attention to detail in catching grammar, spelling, and consistency errors — refined through years of editing research manuscripts.

Can plan, schedule, and manage social media content to maintain consistent posting and audience engagement.

Comfortable creating clean and visually appealing graphics, posts, and presentations using Canva's design tools.

Proficient in Google Docs, Sheets, Drive, Gmail, and Calendar for daily remote work tasks.