Ma.
Expert Chat Support Specialist with a strong foundation in Digital Marketing and
Verified
Overview
Looking for full-time work (8 hours/day)
at $2.49/hour ($480.00/month)
Bachelor's degree
Last Active
June 2nd, 2026 (8 days ago)
Member Since
March 22nd, 2026
Profile Description
Professional and empathetic Chat Support Specialist with a strong background in customer service and English communication. I have a proven track record of handling high-volume chat interactions, resolving complex issues with patience, and maintaining a high level of customer satisfaction. My experience in a fast-paced BPO environment has sharpened my multi-tasking abilities and my skill in delivering clear, helpful solutions in real-time. I am a dedicated professional who takes pride in building positive human connections and providing reliable support to every client.
Top Skills
E-Commerce » Ebay » Customer Support
Experience: 6 months - 1 year
Experienced in resolving complex customer inquiries through various channels. Highly empathetic and skilled in building rapport with clients while providing efficient solutions.
Customer Support » Chat Support
Experience: 6 months - 1 year
Experienced Chat Support Specialist with 1 year of dedicated experience in a fast-paced BPO environment. Proven ability to manage 1-2 concurrent live chats while maintaining high accuracy and a professional tone. Skilled in real-time problem solving, de-escalating customer concerns with empathy, and consistently meeting KPI targets for response time and customer satisfaction.
Office and Administration » English Proficiency
Experience: 10+ years
Since 2007, I have specialized in online English teaching, which has refined my ability to communicate complex ideas clearly and professionally to an international audience. Combined with my year of experience in high-volume BPO chat support, I offer a unique blend of mastery in grammar, a professional tone, and the ability to handle customer interactions with extreme clarity and precision.
Other Skills
Basic Information
- Age
- 44
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Iloilo City, Iloilo
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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