Flexible Customer Support Specialist with a background in Medicine

Spoke with customers in a professional manner while maintaining a neutral, American-sounding accent.

Effectively communicated in English across listening, speaking, reading, and writing, in a near-native level of fluency (C2 Proficient)

Handled customer inquiries via phone and CRM systems while providing accurate product/service information

Handled inbound and outbound customer inquiries via phone in a professional manner while adhering to company script and policies, making sure to empathize and build rapport with the customer to assist them

Troubleshot customer concerns, provided timely solutions that resolved the customers' core concerns.

Finished a 4-year medical course, and a board certified Registered Medical technology, very familiar with various medical jargon, protocols, and knowledge about HIPAA.

Used CRM systems in order to properly centralize, manage, and analyze interactions with current and potential customers to drive sales, marketing, and service efficiency

Handled patient care and communicated clearly with patients, physicians, and healthcare staff to support care coordination.