Customer Service Specialist | Content Moderator | eCommerce Support

I have experience providing customer support for eCommerce platforms through chat, email, and phone. I assist customers with order tracking, product inquiries, refunds, returns, and general account concerns. I ensure that customers receive clear updates regarding their orders and help resolve issues such as delayed shipments, incorrect items, or payment concerns. With my background in the BPO industry, I am skilled in handling high volumes of customer inquiries while maintaining professionalism and customer satisfaction. I focus on resolving concerns efficiently, communicating clearly with customers, and ensuring a smooth online shopping experience.

I have 3 1/2 years of experience in customer service within the BPO industry, providing support through phone, chat, and email. I assist customers with billing inquiries, account concerns, technical issues, and service requests while ensuring a high level of customer satisfaction. I am experienced in handling complaints, resolving disputes, processing payments, and guiding customers through solutions in a professional and efficient manner. I focus on clear communication, problem-solving, and making sure every customer interaction ends with a positive experience.

I worked as a Content Moderator responsible for reviewing and categorizing posts from Facebook business accounts to ensure they follow community standards and platform policies. My role involved checking content for appropriateness, accuracy, and compliance with guidelines before it becomes visible to the public. I maintained high attention to detail while reviewing a large volume of posts and ensured that all content was suitable for the intended audience. I also followed strict moderation guidelines and company policies to maintain platform safety and quality.