Mae

Client Services Manager | Operations Leader | Escalation & Process Improvement E

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $6.11/hour ($1,181.82/month)

Bachelor's degree

Last Active

July 14th, 2026 (4 days ago)

Member Since

June 26th, 2017

Profile Description

Hi, I’m Mae Ann. I’m an Operations and Client Services Leader with over 10 years of experience managing teams, handling escalations, and supporting daily business operations.I have a wide range of experience with short term rentals with being a supervisor with ---------- for almost 3 yrs.

I help businesses run smoothly by keeping teams aligned, resolving customer issues quickly, and improving internal processes. I take ownership, identify gaps, and make sure problems are solved before they grow.

I’ve worked with international clients across BPO and service industries. I’ve been trusted to lead teams, manage performance, and handle high level escalations. I also have experience in reporting, quality audits, and process improvement.

Here’s how I can support your business:

• Team leadership and coaching
• Client communication and escalation handling
• Operations support and coordination
• KPI tracking and reporting
• Quality assurance (call and email audits)
• CRM management and organization
• Admin and inbox support
• SOPs and process improvement

If you need someone who can support your team, manage operations, and handle client concerns with confidence, I’m ready to help. Let’s connect!