Results-driven Customer Support Specialist with over 4 years of experience supporting clients across retail and US-based accounts via live chat,
I specialize in resolving a wide range of customer concerns including order tracking, order processing, returns, refunds, payment issues, subscriptions, and product inquiries. I take full ownership of every interaction, ensuring timely follow-ups and accurate documentation of all customer communications. I am also experienced in coordinating with internal teams to escalate and resolve complex concerns efficiently.
Experience: 1 - 2 years
I handled a high volume of customer interactions — managing 60+ live chat conversations daily
Experience: 1 - 2 years
Experienced in handling inbound calls specializing in retail account management. I assisted customers with a wide range of concerns including inquiries, order tracking, order processing, returns, refunds, payment issues, subscriptions, and product information.
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