Rosella

Escalation Specialist

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Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

Bachelor's degree

Last Active

July 4th, 2026 (10 days ago)

Member Since

March 8th, 2026

Profile Description

Results-driven professional with strong expertise in recruitment, customer service, and operational support. Skilled in streamlining applicant processes, coaching candidates, and driving measurable improvements in hiring success. Experienced in handling complex escalations, delivering culturally sensitive customer solutions, and presenting performance metrics to influence strategic decisions. Adept at executive support, risk mitigation, and technical proficiency with CRM tools, consistently achieving accuracy, compliance, and efficiency across diverse roles.

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Experienced Customer Support Professional managing Tier 1 and Tier 2 retail accounts. Skilled in resolving complex customer issues, including fraud concerns, logistics coordination, and order tracking, to ensure a seamless retail experience.

Other Skills

Customer Support » Ecommerce » Amazon

Experience: Less than 6 months

Resolved 40–60 daily customer concerns with tailored solutions, applying a customer-obsessed approach that boosted satisfaction by 20% and drove retention gains of 25%.

Office and Administration » Administrative Support

Experience: 6 months - 1 year

Basic Information

Age: 24

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cainta, Rizal

Tests Taken: IQ
Score: 119: DISC
Dominance: 34%
Influence: 7%
Steadiness: 16%
Compliance: 43%