General Virtual Assistant 

Virtual Assistant – Automation Specialist & CRM Integration Freelance | May 2024 Key Responsibilities: Workflow Automation & Integration: Helped clients streamline and automate their internal systems by connecting tools such as Google Forms, Google Sheets, Airtable, Zapier, Flodesk, and ManyChat. Designed and built automated workflows using Zapier, including multi-step Zaps to move data from form submissions to CRM tools and email platforms. Set up conditional logic in Zaps to ensure data accuracy, prevent duplication, and trigger personalized automations (e.g., follow-up emails, tagging users, updating records). Google Workspace Optimization: Organized client materials in Google Drive for ease of access across teams and projects. Implemented file naming conventions, folder hierarchy, and access control for efficient collaboration. CRM and Messenger Bot Setup (ManyChat + Flodesk): Created automation flows in ManyChat to tag users based on keyword interactions (e.g., users who message “INFO”) and synced those contacts with Flodesk using Zapier. Built keyword-triggered sequences to enhance user engagement and lead nurturing. Ensured seamless integration between platforms for real-time updates, subscriber tagging, and email campaign automation. Tools Used: Google Forms, Google Sheets, Google Drive, Airtable, Zapier, Flodesk, ManyChat, Slack

Reviewing Production Records: Ensured the accuracy and compliance of production records, ensuring that data was complete and error-free. Customer Service: Managed refund and service downgrade requests, addressing customer inquiries and issues promptly and professionally.

Go High Level Automation (Advanced): Completed 2 months of intensive, hands-on training focused on building, optimizing, and troubleshooting automations within Go High Level. Proficient in workflows, pipelines, triggers, and actions that streamline lead management and client communication. Workflow Design & Funnel Automation: Designed and implemented full automation workflows including SMS, email sequences, appointment reminders, form submissions, and tagging logic across multiple campaigns. CRM & Pipeline Management: Customized and automated pipelines within GHL to track leads, opportunities, and conversions efficiently. Set up lead scoring, contact tagging, and automated status updates. Integration & API Usage: Connected GHL with third-party apps using native integrations and webhooks. Experienced in syncing with platforms like Zapier, Google Sheets, Calendly, Facebook Lead Forms, and more. Campaign Management: Built and tested automated marketing campaigns using GHL’s email/SMS tools, including A/B testing, condition-based branching, and performance tracking. Troubleshooting & Optimization: Experienced in identifying bottlenecks and fixing failed automations, enhancing efficiency and ensuring all steps in the funnel function smoothly.

???? Managed daily scheduling & route planning. ???? Acted as a trainer for Virtual Assistants in dispatch and scheduling ???? Monitored traffic reports and updated parents on delays ???? Maintained records of driver performance, background checks, and compliance