Administrative Virtual Assistant

Provided executive and back-end support including documentation, file organization, and system updates.

Skilled in organizing bookings, confirming schedules, and preventing conflicts to ensure smooth daily operations.

I have over three years of experience in Customer Service and CRM management, handling inquiries through phone, email, chat, and SMS. I am experienced in using CRM platforms such as Kustomer, Zoho, and GoHighLevel to track customer interactions, manage tickets, update records, and ensure timely follow-ups. I focus on delivering empathetic, solution-oriented support while maintaining accurate documentation and organized workflows to improve overall customer satisfaction and operational efficiency.

As a Civil Engineering undergraduate from the University of Southeastern Philippines, I have hands-on experience using AutoCAD to create accurate 2D drawings and technical plans. I am skilled in drafting floor plans, elevations, and basic structural layouts while ensuring precision and attention to detail. My engineering background allows me to understand measurements, scaling, and technical standards, making me capable of producing clear and professional design outputs.

Proactive in following up inquiries, nurturing leads, and assisting in client conversion.

Maintained accurate CRM records and organized digital files for easy access and reporting.

Experienced in scheduling and dispatching technicians while balancing customer needs and team availability.

I have hands-on experience in Civil 3D for technical drafting and design. Particularly in basic grading and simple surface adjustments. My engineering background helps me understand proper scaling, measurements, and drafting standards, allowing me to produce clear, precise, and well-organized technical drawings.