Customer Support | Travel and Expense Operations Specialist

I have several years of experience handling customer and internal support queries through tickets and email. I regularly assist with resolving concerns, clarifying processes, and ensuring issues are addressed accurately and efficiently. I’m comfortable managing multiple requests at once while maintaining clear and professional communication.

I handle email-based support by responding to queries clearly and professionally, ensuring concerns are resolved accurately and within expected timelines.

I assist with travel-related requests and support employees with any travel concerns. When needed, I coordinate with our travel management company to help resolve booking issues.

I use Jira to manage and track tickets, keeping requests organized and updated. I’ve also had some experience setting up simple automations to help streamline workflows and improve efficiency.

I have experience assisting with flight bookings, changes, and travel-related concerns from my time in the airline and in-house travel agency environment.

I provide administrative support by managing requests, organizing information, and ensuring processes are handled accurately and on time. I’m comfortable working independently and keeping tasks well-documented and organized.

I work through challenging situations by identifying possible solutions and providing clear next steps. If needed, I involve the appropriate team to ensure the issue is handled correctly.

I use Google Workspace daily, including Gmail, Docs, Sheets, Drive, and Calendar, for communication, documentation, and organizing work tasks.

I support process improvements by identifying workflow gaps and setting up simple automations where possible to improve efficiency.

I’m familiar with Workday as it’s used for employee information, leave applications, and document requests such as COEs.