IT Support | Technical Virtual Assistant

Provides IT support for software, hardware, and network issues. Experienced in troubleshooting, assisting users remotely, guiding step-by-step solutions, and resolving technical problems efficiently while ensuring clear communication.

Provides remote and on-site IT support, troubleshooting hardware, software, and network issues. Skilled in guiding users, resolving technical problems, and maintaining smooth system operations.

Able to develop web and desktop applications using C# with ASP.NET Core MVC and Windows Forms. Experienced in building CRUD operations, basic database integration, and UI functionality, with AI-assisted coding to improve efficiency and accuracy.

Gained foundational knowledge and practical skills in cybersecurity, including network security, threat detection, password and data protection, safe computing practices, and risk management. Developed the ability to identify and mitigate basic cyber threats in organizational and personal computing environments.

Protecting networks from cyber threats, monitoring for vulnerabilities, implementing security protocols, and ensuring safe data transmission and system integrity.