Clifford

Handled customer inquiries and support requests using Zendesk. Responded to tick

mark as hired

Overview

Looking for any work (8 hours/day)

at $3.64/hour ($704.00/month)

Associates degree

Last Active

June 28th, 2026 (11 days ago)

Member Since

February 22nd, 2026

Profile Description

I am a highly experienced Customer Service and Technical Support professional with over 9 years of proven expertise in delivering exceptional customer experiences across telecommunications, technical support, and healthcare industries.

Throughout my career, I have successfully handled inbound and outbound calls, resolved complex internet and mobile connectivity issues, performed remote desktop troubleshooting, configured port forwarding, and managed account activations. My strong technical background allows me to guide customers step-by-step through solutions while maintaining professionalism and clarity.

In addition to technical support, I have extensive experience as a Virtual Assistant in the healthcare field. I have managed appointment scheduling through platforms such as Zocdoc and PatientPop, verified insurance eligibility and benefits, handled medical-related inquiries, and utilized EMR systems like Elation. I am highly organized, detail-oriented, and capable of multitasking in fast-paced environments.

I am proficient in tools including Zendesk, Talkdesk, Slack, Gorgias, Zoom, and Microsoft Office. My strengths include clear communication, problem-solving, time management, and maintaining accurate documentation.

I am committed to delivering efficient, reliable, and customer-focused service while contributing positively to team success and organizational growth.

Top Skills

Marketing » CRM » Zendesk

Experience: 2 - 5 years

In my role at Foundever, I used Zendesk to manage and respond to customer inquiries related to account concerns, service issues, and technical troubleshooting. I handled high volumes of inbound tickets, ensured timely responses, and maintained accurate documentation of customer interactions. I regularly updated ticket statuses, escalated complex cases to appropriate departments, and followed up to ensure resolution and customer satisfaction.

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Office and Administration » Microsoft Word

Experience: 2 - 5 years

Other Skills

Marketing » Appointment Setting » Calendly

Experience: 2 - 5 years

Basic Information

Age: 35

Gender: Male

Website: Sign Up with Pro Account to View

Address: Lapulapu city, CEBU

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”