Virtual Assistant | Customer Support & Admin Specialist

Provided chat-based customer support by responding to inquiries, resolving issues, and assisting customers in a timely and professional manner. Experienced in handling multiple conversations simultaneously, maintaining positive communication, and ensuring customer satisfaction.

Managed and organized email inboxes by sorting, prioritizing, and responding to messages in a timely manner. Handled customer inquiries, scheduled appointments, flagged urgent emails, and maintained clear and professional communication.

4 years of experience handling email, chat, and phone support for Amazon Payments and retail accounts. Skilled in resolving account issues, payment processing, and maintaining performance metrics.

Provided phone-based customer support by handling inbound and outbound calls, addressing customer inquiries, resolving complaints, and providing accurate information. Maintained professional communication, active listening, and efficient problem-solving to ensure customer satisfaction.

Experienced in using Google Docs to create, edit, and format documents such as reports, letters, and templates. Familiar with document sharing, real-time collaboration, and organizing files within Google Drive.

Experienced in providing administrative support including documentation management, request tracking, data entry, internal coordination, and workflow organization. Skilled in maintaining accurate records, supporting remote teams, and ensuring smooth day-to-day operations in fast-paced environments.

Used Microsoft Excel for data entry, organizing information, basic formatting, and simple calculations. Comfortable with sorting, filtering, and maintaining accurate records.

Experienced in using Google Sheets for data entry, organizing and tracking information, applying basic formulas, sorting and filtering data, and collaborating with team members in real time.

Performed data entry tasks such as inputting information into spreadsheets and systems while ensuring accuracy and proper formatting.