Customer Service Representative

Provided customer support for an online store by handling inquiries via email and chat regarding orders, payments, shipping and returns. Assisted customers with product information, order tracking, and issue resolution to ensure a smooth shopping experience. Managed complaints professionally, processed refunds and replacements, and maintained accurate customer records in the CRM system. Focused on delivering fast responses, clear communication, and high customer satisfaction.

Coordinated daily project activities to ensure tasks were completed on time and within scope. Communicated with clients and team members to clarify requirements, track progress and address concerns promptly. Managed project timelines, organized documentation, and maintained trackers to monitor deliverables. Assisted in preparing reports, scheduling meetings and ensuring smooth workflow from project initiation to completion while maintaining quality standards and client satisfaction.