Senior IT Service Desk Analyst with strong experience in global end-user support, P1 incident management, and ITIL 4 service delivery. Skilled in Active Directory, Azure Entra, Office 365, endpoint management, and enterprise ITSM tools. Recognized for leadership, process improvement, and delivering customer-focused IT solutions.
Experience: 2 - 5 years
Account Creation and Deletion Reset MFA Adding Groups Adding RBAC Creating Groups, Access Provisioning
Experience: 6 months - 1 year
SharePoint Creation Access Provisioning Sharepoint Management
Experience: 2 - 5 years
User Onboarding and offboarding Reset password Update Group Policy Creating Organizational Unit
Experience: 2 - 5 years
Ticket Management Creating Handouts Automation Reports
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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