Client Engagement Specialist Core Skills: - Inbound & Outbound Sales Strategy -

With a proven ability to build and maintain relationships with service providers, I excel at securing the best rates and exclusive deals to ensure high-quality service delivery. My expertise in negotiation, strategic partnerships, and process optimization enables me to streamline operations and enhance client satisfaction And to apply my logical reasoning, adaptability, and communication skills in a management training program, gaining comprehensive business insights while contributing to process improvements and team success.

Work with united health care / optum

1. CALL HANDLING & CUSTOMER SUPPORT ANSWER INCOMING CALLS PROMPTLY AND PROFESSIONALLY. PROVIDE ACCURATE INFORMATION ABOUT PRODUCTS, SERVICES, OR POLICIES. RESOLVE CUSTOMER INQUIRIES, COMPLAINTS, OR TECHNICAL ISSUES. ESCALATE COMPLEX CONCERNS TO THE APPROPRIATE DEPARTMENT WHEN NECESSARY.

- Cold Calling & Prospecting – Confidently initiating conversations with potential clients and generating interest. - Lead Generation – Identifying, qualifying, and nurturing prospects to build a strong pipeline. - CRM Proficiency – Using tools like Salesforce or HubSpot to track leads, manage accounts, and automate follow-ups. - Negotiation & Persuasion – Guiding prospects toward decisions and closing deals effectively. - Communication Skills – Clear, empathetic, and persuasive verbal and written communication. - Product Knowledge – Understanding offerings deeply to tailor pitches to client needs. - Pipeline & Time Management – Organizing outreach, follow-ups, and appointments efficiently. - Sales Forecasting & Data Analysis – Using metrics to predict outcomes and refine strategies. - Customer Relationship Building – Maintaining rapport and trust for repeat business. - Email & Digital Outreach – Leveraging email campaigns, LinkedIn, and other channels for engagement.

- Strong Written Communication – Clear, concise, and professional responses that match the customer’s tone. - Active Listening & Empathy – Understanding customer concerns and responding with care. - Problem-Solving – Quickly identifying issues and offering effective solutions. - Multitasking – Handling multiple chat conversations simultaneously without losing quality. - Technical Proficiency – Navigating support platforms, CRM systems, and troubleshooting basic tech issues. - Product & Service Knowledge – Deep familiarity with offerings to provide accurate answers. - Patience & Emotional Control – Staying calm and professional, even with frustrated customers. - Typing Speed & Accuracy – Fast, error-free typing to maintain smooth conversation flow. - Adaptability – Adjusting tone and approach depending on the customer’s personality and situation. - Customer-Centric Mindset – Prioritizing satisfaction and building trust through helpful interactions.

ticketing + reports