E-commerce. Product Research. Product ---------- at Support. Data Entry. Bank

-Handled high volumes of inbound and outbound customer calls professionally and courteously. - Assisted customers with inquiries, account concerns, billing issues, and service requests. - Resolved customer concerns by providing accurate information and effective solutions. - Verified customer information while maintaining data privacy and security. - Documented customer interactions and updated account records in CRM systems. - Escalated complex issues to the appropriate department when necessary. - Met quality assurance, productivity, and customer satisfaction targets. - Demonstrated active listening, empathy, and strong communication skills during every interaction. - Followed company policies and procedures while delivering exceptional customer service. - Managed multiple tasks efficiently in a fast-paced call center environment.

3+ years of experience providing excellent customer support through phone, chat, and email.

Researching trending and in-demand products Analyzing competitors' products and pricing Finding reliable suppliers (such as Alibaba or local manufacturers) Comparing product costs, profit margins, and shipping fees Identifying market opportunities using research tools Creating spreadsheets and reports with research findings

Finds suppliers or manufacturers (e.g., on Alibaba, 1688, Global Sources) Compares prices, minimum order quantities (MOQs), and shipping costs Requests product quotations Evaluates product quality and supplier reliability Negotiates pricing and terms when needed Coordinates with suppliers to ensure timely production and shipment

Updated product listings, including titles, descriptions, pricing, images, and inventory levels. Monitored stock availability and coordinated with suppliers or warehouse teams to prevent stock shortages. Assisted in managing promotions, discounts, and marketing campaigns to increase online sales. Tracked orders and provided customers with shipping updates and delivery support. Handled product research and competitor analysis to identify market trends and opportunities. Maintained accurate records of sales, customer interactions, and inventory using spreadsheets or e-commerce tools.