Managed a diverse portfolio of Core merchants, providing tailored strategic support across Basic, Shopify, and Advanced plans. Facilitated technical synergy between merchants and Shopify Partner Developers to streamline custom app integrations and theme optimizations. Dedicated more than 1 year as a primary point of contact for Shopify Plus Partners and high-growth Enterprise merchants, ensuring platform stability and scalability.

Resolved high-level platform inquiries via structured email support, offering developers and merchants strategic guidance on the Shopify ecosystem. Constructed, technical deep-dives that streamlined issue resolution and reduced follow-up volume.

Managed high-velocity chat support, delivering tailored solutions while simultaneously navigating three concurrent sessions. Leveraged rapid environment replication and live troubleshooting to identify root causes, ensuring immediate and accurate resolution of merchant and developer roadblocks. Mastered triple-concurrency chat support, utilizing parallel processing to diagnose and resolve unique merchant roadblocks in real-time. Maintained high-acuity attention to detail while navigating multiple live testing environments, ensuring each stakeholder received a bespoke, context-driven resolution.

1. I do advanced building scalable Excel workbooks from the ground up, ensuring data integrity and ease of use. 2. Know how to streamlined reporting workflows by implementing advanced logic and automated triggers, reducing manual processing time. 3. Can designed and deployed interactive dashboards that translate complex datasets into actionable business insights. 4. Familiar in auditing and debugging complex formula structures to ensure 100% reporting accuracy.