Digital Marketing Assistant and Social Media Content Creator with Graphic Design

I have experience providing high-level administrative and operational support to executives and business leaders, helping them stay organized, focused, and productive. My responsibilities include calendar and inbox management, scheduling meetings and appointments, coordinating travel, and handling confidential information with discretion. I support daily operations by preparing documents, managing files, tracking tasks, and ensuring deadlines are met. I’m skilled at anticipating needs, prioritizing workloads, and communicating clearly with internal teams and external clients. Using digital tools and productivity systems, I help streamline workflows and improve efficiency. Detail-oriented, reliable, and proactive, I serve as a trusted partner who enables executives to focus on strategic priorities while I manage the details behind the scenes.

I have experience managing and executing email marketing campaigns using GoHighLevel (GHL) to support lead nurturing, client engagement, and conversions. My work includes creating and automating email sequences, newsletters, and follow-up campaigns while organizing and segmenting contact lists for targeted messaging. I use Canva to design visually appealing email graphics and layouts that align with brand identity and improve engagement. I also integrate Calendly into email campaigns to streamline appointment scheduling, making it easy for leads and clients to book calls directly from emails. I track and analyze key performance metrics such as open rates, click-through rates, and responses to continuously optimize campaigns. My approach combines automation, clean design, and strategic messaging to build strong relationships and drive consistent results.

I have experience providing high-quality customer service by responding to inquiries, resolving issues, and maintaining positive relationships with clients across email, chat, and online platforms. I focus on clear communication, active listening, and prompt resolution to ensure customer satisfaction. I’m skilled in handling customer concerns professionally, managing follow-ups, and documenting interactions accurately. I use digital tools and CRM systems to track conversations, update customer records, and ensure no request is missed. My goal is to deliver a smooth, supportive customer experience that builds trust and long-term loyalty.

I have experience creating visually appealing and on-brand graphic designs using Canva to support marketing, social media, and business communication needs. My work includes designing social media posts, email graphics, presentations, flyers, banners, and promotional materials that align with brand identity and messaging. I focus on clean layouts, consistent branding, and engaging visuals that help capture attention and communicate ideas clearly. I’m comfortable working from brand guidelines or creating designs from scratch, and I collaborate closely with clients to ensure designs meet their goals and expectations. I manage projects efficiently, meet deadlines consistently, and make revisions based on feedback to deliver polished, professional designs.

As a Shopify Customer Support Specialist, I assist customers with order inquiries, tracking, product questions, returns, and refunds through chat and email. I use Shopify to manage and monitor orders, investigate customer concerns, and provide timely solutions. I prioritize excellent communication, efficiency, and customer satisfaction to ensure a smooth and positive shopping experience.

I have experience providing customer support for Shopify-based e-commerce stores using Gorgias to manage customer inquiries efficiently. I assist customers with order tracking, product questions, returns, refunds, and general concerns through email and chat. By using Shopify to review orders and customer details and Gorgias to organize and respond to tickets, I ensure timely resolutions and maintain clear, friendly communication to deliver a positive customer experience.