Executive Assistant | Operations Manager | Sales Specialist | Expanding into Soc

Led customer support operations by handling inquiries, resolving issues, and ensuring timely, high quality service. Managed workflows, monitored performance, and supported the team to improve customer satisfaction and retention.

Managed daily operations by improving workflows, coordinating projects, and supporting cross functional teams. Oversaw processes, handled reporting and data tracking, and ensured tasks were completed efficiently while maintaining quality and deadlines.

Provided high-level executive support by managing calendars, scheduling appointments, handling correspondence, and preparing documents. Coordinated projects, supported operations, and ensured smooth day to day workflows through strong organization, confidentiality, and proactive problem solving.

Supported end to end recruiting by sourcing candidates, screening resumes, coordinating interviews, and managing applicant records. Worked closely with hiring managers to ensure a smooth, efficient hiring process.

Managed appointment setting by contacting leads, qualifying prospects, scheduling meetings, and maintaining accurate calendars. Ensured timely follow ups and smooth coordination between clients and teams.