Administrative & Operations Virtual Assistant | SOP-Driven | Reliable | Detail-O

Provide operations management support by monitoring daily tasks, prioritizing urgent requests, tracking performance, and ensuring processes are followed correctly. Support HR and Finance operations through task coordination, reporting, documentation, and compliance checks to prevent delays and ensure smooth business operations.

I handled chat and ticket-based support for urgent HR and Finance requests in a fast-paced environment. I provided timely resolutions for access issues, compliance inquiries, evidence review, and reporting-related concerns within the SAP environment. I worked proactively by understanding business processes, prioritizing urgent requests, and ensuring issues were resolved within SLA. My support helped prevent delays in Finance and HR operations and ensured smooth day-to-day business continuity.

Excel Reports & Trackers I create accurate and user-friendly Excel reports and trackers using formulas, pivot tables, and basic data visualization to help businesses monitor performance and make informed decisions.

I provide accurate data entry and database updates by strictly following SOPs to ensure data consistency, accuracy, and well-organized records.

Performed administrative data processing within the SAP environment, including user data maintenance, access validation, compliance checks, and system updates. Ensured accuracy of records, adherence to business processes, and timely handling of HR and Finance-related requests to support smooth operations.

Provide professional English-speaking and phone support by analyzing client issues and guiding them to the correct request or resolution. Attend call meetings for process automation approvals with OLM and key stakeholders. Facilitate team meetings to cascade process updates received from team lead discussions, ensuring alignment and smooth implementation.

I manage and organize emails and calendars by prioritizing urgent and action-required messages, setting up folders and automation rules, and scheduling tasks, meetings, and events to improve productivity and response time.

Create and maintain clear process documentation, SOPs, and workflows based on actual business operations. Ensure documentation is accurate, easy to follow, and updated based on process changes, issues, or improvements to support consistency and operational efficiency.

Provided regulatory compliance support by ensuring user access, system activities, and documentation aligned with internal controls and regulatory requirements. Assisted with compliance checks, evidence review, reporting, and audit preparation within HR and Finance operations, helping prevent delays and non-compliance issues.

Supported process automation initiatives by identifying repetitive administrative tasks and submitting automation requests to the developer team. Collaborated with stakeholders to improve workflow efficiency and reduce manual effort using approved AI and automation tools.