US Care Coordinator

Clear and professional communicator with experience handling phone calls, emails, and internal messages while coordinating with US-based clients, patients, and team members. Able to explain information clearly, listen attentively, and maintain a polite, service oriented tone in all interactions.

Verification of Benefits (VOBs) for US insurance plans, including eligibility, coverage, visit limits, deductibles, and copays to support proper scheduling and billing.

Knowledgeable in HIPAA guidelines and best practices, ensuring the confidentiality and secure handling of patient information when managing records, communications, and healthcare documentation in a remote setting.

Experienced in reviewing, verifying, and processing medical claims for insurance and patient billing. Skilled in analyzing documentation, checking coverage and benefits, resolving discrepancies, and submitting claims accurately and on time. Proficient in coordinating with insurance companies, following up on claim status, and ensuring compliance with healthcare regulations to support smooth revenue cycle operations.

Experienced in scheduling and coordinating patient appointments, managing calendars, confirming visits, and updating schedules while ensuring accuracy and clear communication with patients and clinic staff.

Experienced in managing prior authorization requests for medical services, and procedures. Skilled in coordinating with healthcare providers and insurance companies to obtain approvals, ensuring compliance with insurance requirements, and facilitating timely patient care. Proficient in reviewing clinical documentation, submitting necessary forms, and tracking authorization status to support smooth healthcare operations.

Healthcare Virtual Assistant experienced in supporting US-based clinics with day-to-day administrative and patient coordination tasks. Familiar with insurance verification, EMR systems, and medical documentation. Organized, reliable, and comfortable working remotely while maintaining accuracy and professionalism.

Experienced in obtaining and managing medical records from healthcare providers, hospitals, and clinics for legal, insurance, and patient care purposes. Skilled in requesting, organizing, and reviewing sensitive health information while ensuring strict compliance with HIPAA and privacy regulations. Proficient in handling fax, email, and electronic requests, tracking records, and maintaining accurate documentation for efficient workflow.