Executive & Administrative Virtual Assistant | Multi-Channel Customer Support Sp

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (6 days ago)

Member Since

June 11th, 2017

Profile Description

I am a versatile Operations Specialist and Executive Virtual Assistant with over 15 years of experience bridging the gap between frontline customer care, team leadership, and data analytics. From managing multi-channel communication pipelines to building performance dashboards, I help businesses run smoothly, scale efficiently, and remain 100% compliant.

Here is how I can add immediate value to your business:

1. Executive & Administrative Support

Inbox & Calendar Management: Efficiently filtering high-volume email traffic, coordinating complex schedules, and managing daily executive workflows.

Real Estate & Property Operations: Researching market values/comparables, managing rental property databases, and coordinating vendor repairs and ongoing maintenance.

Digital Operations: Creating and monitoring email marketing automation pipelines (Klaviyo), digital document sorting, and basic bookkeeping (AR/AP).

2. Specialized Document Processing & Compliance

Financial & Mortgage Operations: Reviewing complex loan documentation for completeness, verifying income/employment details, and handling US borrower relations.

Healthcare Insurance Operations: Processing medical Prior Authorizations, evaluating member eligibility, explaining Benefits (EOBs), and maintaining strict HIPAA data privacy compliance.

3. Data Analytics & Reporting

Dashboard Management: Gathering, cleaning, and transforming raw datasets into actionable daily, weekly, and monthly visual dashboards (Power BI, Excel, Google Sheets).

4. Operations Leadership

Team & SLA Management: Former call center Section Manager experienced in supervising 12–15 agents, conducting performance coaching, and aggressively driving teams to hit strict target KPIs and SLAs.

My Toolkit:
Google Workspace, MS Office (Excel/Word), Power BI, Klaviyo, Freshdesk, Genesys, IEX / Nice, Basecamp, Canva.

Whether you need a dedicated Executive Assistant to manage your day-to-day operations or an analytical specialist to clean your data and track your project pipelines, I bring a reliable, detail-oriented approach to every task.