System Administrator

Experienced in Microsoft 365 administration, including user setup, license management, and troubleshooting email and Office application issues. I use Microsoft Admin Center for user and group management, access control, and security tasks. I provide fast and effective support to end-users via remote tools.

I have experience in IT asset management using AssetPanda, where I track device inventory, assignments, and defects. I manage device lifecycle processes including procurement tracking, deployment, and disposal. I ensure accurate documentation of hardware and software assets, perform regular audits, and update asset status to maintain inventory accuracy. I also coordinate with teams to replace faulty devices and ensure assets are properly recorded and returned when no longer in use.

Experienced in technical support for Windows systems, Microsoft 365, and common software applications. I provide remote troubleshooting, ticket management, and device deployment. I communicate clearly with users and resolve issues efficiently.

I have foundational experience with Microsoft Azure, including managing Azure Active Directory (Azure AD) for user and group management, and supporting cloud-based services integrated with Microsoft 365. I am familiar with basic Azure administration tasks such as assigning roles, managing access permissions, and troubleshooting user access issues.

I have experience supporting Google Workspace environments, including managing user accounts, groups, and permissions through the Admin Console. I assist users with Gmail, Google Drive, Docs, Sheets, and Google Meet issues, such as login problems, access permissions, and syncing errors. I also help with user onboarding and offboarding, ensuring proper account setup and security settings. I can troubleshoot common Workspace issues and provide clear guidance to users.

I have experience troubleshooting network issues such as Wi-Fi connectivity, basic firewall settings. I can diagnose and resolve common LAN/WAN issues and support users in restoring network access.