Healthcare Customer Service Representative | Healthcare VA

Managed medical billing and processed insurance claims efficiently.

Conducted insurance verification and benefits explanation by checking patient eligibility, confirming coverage details, and explaining benefits, copays, and coverage limitations to patients in a clear and professional manner.

Maintained HIPAA-compliant communication and documentation by accurately handling patient information, safeguarding confidential records, and following established privacy protocols in all interactions.

Provided phone support by answering patient and client calls promptly, addressing inquiries, resolving issues, and directing calls to appropriate departments while maintaining professionalism and confidentiality.

Maintained attention to detail and accuracy by carefully reviewing patient records, EMR/EHR entries, insurance documents, and billing information to ensure error-free documentation and compliance.

Applied problem-solving and conflict resolution skills by addressing patient concerns, resolving billing or appointment issues, and finding practical solutions to ensure a positive experience.

Demonstrated time management and multitasking by efficiently handling multiple patient inquiries, appointments, and administrative tasks simultaneously while meeting deadlines and maintaining accuracy.

Managed appointment scheduling and calendar management by coordinating patient appointments, sending reminders, resolving scheduling conflicts, and ensuring efficient use of provider time.

Provided patient care by addressing patient needs, offering guidance, coordinating appointments, and ensuring a supportive and positive healthcare experience.