Kenmel

Customer support and Social media manager

Verified

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Overview

Looking for any work (8 hours/day)

at $2.16/hour ($416.00/month)

Associates degree

Last Active

June 28th, 2026 (today)

Member Since

January 24th, 2026

Profile Description

I have four years of BPO experience in customer support via phone, chat, and email.
I am skilled in using CRM tools such as Salesforce, Oracle, Zendesk, Slack, Notion, and Intercom.

I’ve handled billing inquiries, plan upgrades, payment method updates, ticket escalation, product replacements, refunds, and order tracking, mainly supporting e-commerce, social media, streaming platforms, and carpark services. I’m used to managing high volumes while keeping responses clear and efficient.

I also have strong knowledge in monetization, community guidelines, basic ads, and strategies for improving reach, engagement, and community growth. I’m confident in my ability to create and manage content that attracts audiences and maintains consistent engagement.

I also have strong knowledge of Facebook, TikTok, and YouTube platforms, including messaging, engagement, reach, hashtags, likes, comments, and community growth.