Operations & Admin Virtual Assistant | Customer Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Associates degree

Last Active

June 24th, 2026 (yesterday)

Member Since

January 23rd, 2026

Profile Description

I am a reliable and results-driven Operations & Administrative Virtual Assistant with 4+ years of leadership experience in the BPO industry, supporting U.S.-based clients. I specialize in customer support management, workflow coordination, and daily business operations.

As a former Team Leader, I have managed teams, handled client escalations, monitored KPIs, and ensured performance targets were consistently met. I am highly experienced in:

• Email and chat support management
• Escalation handling and client communication
• Process documentation and SOP creation
• Performance tracking and reporting
• Workflow coordination and task management
• CRM and admin support

I help business owners stay organized, responsive, and efficient by taking care of administrative tasks and ensuring smooth day-to-day operations.

Additionally, I have experience using Canva for content editing and digital product updates, maintaining brand consistency while delivering high-quality work on time.

I am detail-oriented, proactive, and comfortable working U.S. time zones. My goal is to support growing businesses by improving systems, enhancing customer experience, and helping teams operate more efficiently.