PROFESSIONAL SUMMARYCustomer Service and Appointment Setting Specialist with 10+ years of experience in client communication, team leadership, and remote support. Proven ability to increase conversions, improve customer satisfaction, and streamline processes. Strong background in CRM systems, coaching, training, and multi-channel support.CORE SKILLSCustomer Service Excellence (Phone,
Appointment Setting & Lead Follow-Up
Team Leadership & Coaching
KPI & Performance Management
CRM Systems: Salesforce, Zendesk, Shopify, Kustomer, GoHighLevel, Zoho, Slack
Process Training, Quality Support & Knowledge Base Creation
Problem-Solving, Critical Thinking & Communication
Microsoft Office & Google Workspace
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 6 months - 1 year
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