Executive VA | Property Management | Amazon Specialist | Social Media Management

On the digital front, I managed the brand’s online presence by leveraging Meta Business Suite to orchestrate comprehensive social media initiatives. By utilizing the suite’s advanced scheduling and analytical tools, I developed cohesive content calendars that streamlined our messaging across Facebook and Instagram. I collaborated closely with the sales team to align these marketing efforts with broader business objectives, conducting market research to adapt our tactics to emerging trends. My dual focus on precise internal coordination and a sophisticated digital strategy significantly reinforced Pest-Nett’s position as a trusted industry leader.

As the Short-Term Rental (STR) Manager for a premier condominium unit on Airbnb, I directed daily operations to ensure peak occupancy and exceptional guest satisfaction through a highly curated hospitality experience. I spearheaded the development and implementation of strategic marketing initiatives, expanding the property’s reach through meticulous listing optimization and high-engagement content on the Airbnb platform. Managing the unit's end-to-end lifecycle, I maintained strict compliance with building administration regulations and upheld rigorous standards for property maintenance and cleanliness. I provided dedicated leadership to the housekeeping staff, successfully streamlining operational workflows to improve efficiency and ensure seamless guest turnovers. Furthermore, I launched a successful guest loyalty program and leveraged data-driven insights to refine the guest journey, consistently achieving high-tier ratings and fostering long-term brand loyalty for the property.

With my professional experience, I have established a distinguished career as an Operations and Executive Assistant, most recently overseeing six branches for Universal Storefront Services Corp. I specialize in facilitating seamless daily operations and providing high-level support to senior executives during strategic decision-making. My expertise encompasses managing complex financial transactions, including vault custody, foreign exchange, and remittances, while conducting rigorous audits and inventory checks to ensure compliance. I am adept at bridging communication gaps between departments, streamlining billing processes, and implementing robust backup systems for rapid inquiry resolution. By spearheading cross-functional initiatives to automate inventory and directing regional marketing strategies, I consistently drive organizational growth. My proactive approach to managing multi-site maintenance and staff support ensures an uninterrupted workflow and fosters a collaborative culture geared toward long-term corporate success.

During my six-month tenure as an Accounting Associate at Jubilee Distributor Inc., a leader in the consumer goods sector, I managed daily financial transactions and account reconciliations while ensuring strict compliance with company policies. I played a key role in optimizing the financial reporting process by implementing an automated invoicing system to enhance efficiency and cash flow management. My experience extended to collaborating with cross-functional teams for audit preparation and developing a comprehensive training manual to streamline the onboarding process for new hires. By combining my background in financial accuracy with a proactive approach to process improvement, I am now transitioning my expertise into a Virtual Accounting Assistant role, dedicated to providing high-level administrative and financial support in a remote environment.

As an Amazon E-commerce Specialist, I managed end-to-end operations within Seller Central to maintain account health and drive sales growth. I was responsible for listing optimization, including keyword integration for SEO and managing backend search terms to improve organic ranking. My role focused heavily on inventory management and FBA logistics, where I monitored stock levels, created shipping plans, and resolved stranded inventory issues to prevent costly stockouts. Additionally, I managed high-volume buyer-seller messaging, maintaining a 100% response rate within 24 hours to ensure positive customer feedback and account standing. I also spearheaded a project to document Standard Operating Procedures (SOPs) for team onboarding, which reduced training time for new hires and stabilized departmental workflows during peak seasons.

As an E-commerce Merchandising and Medical Supply Specialist at Medical Center Trading Corp, I managed the digital storefront for essential healthcare equipment and supplies. My role focused on strategic merchandising, where I curated product assortments based on market trends to ensure our catalog met the needs of healthcare professionals and patients alike. I optimized our online presence by using smart keywords and clear descriptions, making it easier for customers to find high-quality medical tools. Beyond the "digital shelf," I took charge of the backend operations by coordinating with suppliers and monitoring inventory levels to keep our stock organized and available. I also launched promotional campaigns and worked with different teams to incorporate customer feedback into our offerings. My goal was always to provide a reliable, professional shopping experience that upheld the company’s reputation as a trusted medical distributor.

During my tenure at Pest-Nett Pest Control, I spearheaded daily administrative operations with a primary focus on optimizing technical service delivery. I was responsible for the strategic scheduling of technicians, ensuring that service routes were logically organized to maximize coverage and maintain prompt response times for our clientele. This logistical oversight was crucial in maintaining the company’s reputation for reliability and operational excellence.On the digital front, I managed the brand’s online presence by leveraging Meta Business Suite to orchestrate comprehensive social media initiatives. By utilizing the suite’s advanced scheduling and analytical tools, I developed cohesive content calendars that streamlined our messaging across Facebook and Instagram. I collaborated closely with the sales team to align these marketing efforts with broader business objectives, conducting market research to adapt our tactics to emerging trends. My dual focus on precise internal coordination and a sophisticated digital strategy significantly reinforced Pest-Nett’s position as a trusted industry leader.

At HRD, I led a specialized logistics team and directed daily operations to significantly enhance organizational synergy and service delivery. My primary focus involved purchasing and vendor management, where I cultivated strategic partnerships and negotiated complex contracts to secure favorable terms and elevated service levels. Serving as a central hub for cross-functional communication, I bridged critical gaps between procurement and customer service to ensure seamless information flow and total operational transparency. By standardizing internal reporting protocols and facilitating comprehensive staff training on new inventory management systems, I fostered a highly collaborative environment. This approach prioritized proactive problem-solving and long-term supply chain reliability, ultimately optimizing the entire logistics lifecycle. These initiatives led to measurable improvements in workflow efficiency, cost-effectiveness, and overall team performance within the department.

As a DM Setter at Love of God, a Christian-themed merchandise brand, I managed the direct messaging team to deepen our connection with the community. I focused on crafting authentic, a natural human response, faith-based communication strategies that resonated with our audience, leading to a significant boost in engagement and interest in our mission-driven products.I spearheaded the training program for new team members, ensuring every interaction stayed true to our core values while improving onboarding efficiency. By collaborating across teams, I helped streamline our internal processes to ensure customers received faster, more personal support. My role involved analyzing engagement trends to better tailor our outreach, fostering a collaborative environment dedicated to spreading our message through quality service and impactful community connection.