I am an Onboarding Specialist and Account Specialist with nearly 5 years of experience supporting SaaS, fintech, and e-commerce businesses. I specialize in customer onboarding, account management, and customer support, helping improve retention and customer satisfaction.
I have hands-on experience with e-commerce platforms and Stripe billing, including subscriptions, invoicing, refunds, failed payments, and dispute handling. I regularly provide
I am proficient in CRM systems, ticketing tools, and SaaS platforms, consistently meeting CSAT, SLA, and response time KPIs. I am detail-oriented, reliable, and seeking long-term remote work.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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