Customer Service & Technical Support Specialist | 5+ Years Experience | Troubles

Overview

Looking for full-time work (8 hours/day)

at $2.66/hour ($512.00/month)

High school diploma

Last Active

June 25th, 2026 (yesterday)

Member Since

January 15th, 2026

Profile Description

Hi, I'm Mark, and I have over 5 years of experience in customer service and technical support.

My background includes handling customer inquiries through phone, email, chat, and back-office support. I have extensive experience troubleshooting Samsung home appliances, creating and managing service requests, coordinating with service centers and technicians, scheduling appointments, documenting cases, and providing timely updates to customers.

I am experienced in using CRM and support tools such as SAP, Sprinklr, MessageCamp, and other customer support platforms. I am comfortable managing multiple cases, following established processes, and delivering a positive customer experience while meeting performance goals.

I am currently seeking remote opportunities in:

• Customer Support
• Email & Chat Support
• Technical Support
• Order Processing & Order Tracking
• Customer Success
• Administrative Support
• Dispatch & Service Coordination
• E-commerce Support

I am reliable, detail-oriented, and committed to providing excellent customer service while continuously learning new tools and systems.