Customer Service Associate

Handled 50–120 customer emails per shift, responding to order inquiries, shipping concerns, refunds, returns, cancellations, and escalations in a timely and professional manner.

Provided professional and empathetic support through email, chat, and phone, resolving customer concerns while maintaining high customer satisfaction.

Providing administrative and executive support by managing calendars, coordinating meetings, handling email correspondence, maintaining CRM records, organizing documents, conducting lead generation, performing data entry, and supporting daily business operations to ensure efficiency and productivity.

Assisted customers in real time by answering product questions, resolving order issues, and providing accurate solutions.

Provided comprehensive virtual and administrative support by managing email correspondence, calendars, CRM systems, lead generation, data entry, internet research, document management, appointment scheduling, customer communication, email outreach, follow-ups, and outbound calls. Maintained organized workflows, supported daily business operations, and ensured timely completion of tasks in a remote work environment.