Customer Service Representative/ Recruitment Associate/ Administrative Staff

Respond to member/patient inquiries via phone, email, or chat in a timely and courteous manner Provide information regarding benefits, eligibility, claims, billing, authorizations, and provider services Accurately document all interactions in internal systems following HIPAA guidelines

Manage end-to-end recruitment for assigned roles, from sourcing to onboarding Source candidates using various methods including job portals, referrals, and networking Screen resumes, conduct initial interviews, and coordinate interview schedules

Monitor and review user-generated content (comments, posts, messages, images, and videos) across social media platforms Respond to user inquiries or escalate issues to appropriate teams when required Document moderation actions accurately and follow reporting procedures