I am a motivated and hardworking professional with a diverse background in healthcare, customer service, and e-commerce. I previously owned and managed a Lazada online shop, where I handled product listings, order processing, customer inquiries, and basic marketing, which helped me develop strong business, organization, and problem-solving skills.
I also completed two years of clinical duties as a nursing student, where I gained hands-on experience in patient care, medical documentation, and teamwork in hospital and community settings. This experience strengthened my compassion, attention to detail, and ability to work under pressure while maintaining professionalism and empathy.
In addition, I have over two years of experience in the BPO industry, providing voice and non-voice support for international accounts, including UK driver support. I have handled high-volume customer interactions, resolved complex concerns, and consistently met quality and performance standards. I also gained experience as a mentor and Quality Analyst apprentice, helping improve service quality and team performance.
With my combined experience in healthcare, e-commerce, and customer support, I bring strong communication skills, reliability, and a client-focused mindset. I am passionate about continuous learning and committed to delivering high-quality support that helps both people and businesses succeed.
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Experience: 2 - 5 years
I have over two years of experience in the BPO industry, providing voice and non-voice support for international accounts, including UK driver support. I have handled high-volume customer interactions, resolved complex concerns, and consistently met quality and performance standards.
Experience: Less than 6 months
I previously owned and managed a Lazada online shop, where I handled product listings, order processing, customer inquiries, and basic marketing, which helped me develop strong business, organization, and problem-solving skills.
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