Astiana

Non-Voice Customer Support Specialist | Chat & Email Support | Social Media Cust

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.78/hour ($727.26/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

January 4th, 2026

Profile Description

I am a reliable and detail-oriented Non-Voice Customer Support Specialist with over 5 years of experience handling chat, email, and social media support for international clients.

I specialize in:

Responding to customer inquiries via chat and email

Managing support tickets and escalations

Social media customer care (Facebook, Messenger, Twitter)

Providing accurate, empathetic, and timely resolutions

I am comfortable working remotely, following SOPs, and managing multiple conversations while maintaining excellent service quality. I am looking for a long-term, stable remote position where I can support customers effectively without phone calls.

Tools & Strengths:

Chat & Email Support

CRM / Ticketing Systems

Customer Retention & Escalation Handling

Time Management & Multitasking

Strong Written Communication

I am dependable, easy to train, and committed to delivering consistent results for my client or company.

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Office and Administration » Time Management

Experience: 5 - 10 years

Other Skills

Marketing » Social Media Management

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 2 - 5 years

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Mandaluyong City, Metro Manila

Tests Taken: IQ
Score: 120: DISC
Dominance: 11
Influence: 29
Steadiness: 26
Compliance: 34: English
C2(Advanced/Mastery)