Newbie Freelancer;

I have solid experience in chat support, with a total of 15 months in a BPO environment. This includes 3 months handling a blended account (chat, email, and call support) and 12 months in a non-voice account focused primarily on live chat assistance. I am confident in handling multiple chats simultaneously, providing clear and professional responses, following scripts and guidelines, and resolving customer concerns efficiently while maintaining a positive customer experience.

I create engaging short-form videos for social media, with experience from an internship at a real estate agency. Skilled in basic video editing, adding captions and effects, and scheduling content, I help increase visibility, engagement, and consistent online branding.

I have hands-on experience in email support, gained from working for 3 months in a BPO company under a blended account handling email, chat, and call assistance. I am skilled in responding to customer inquiries professionally, clearly, and on time, while following company guidelines and tone standards. I am comfortable managing multiple support channels, documenting interactions accurately, and ensuring customer concerns are resolved efficiently with a customer-focused approach.

I have a strong foundation in technical support backed by my Bachelor’s Degree in Information Technology. I am knowledgeable in basic troubleshooting, identifying technical issues, and providing clear, step-by-step solutions to users. My background in IT allows me to understand systems, software, and common technical concerns, while communicating solutions in a simple and professional manner. I am eager to apply my technical knowledge in a support role and continuously improve my skills through hands-on experience.

I manage and moderate social media platforms, responding to comments and messages, ensuring positive engagement, and maintaining community guidelines. Experienced from an internship at a real estate agency, I help support consistent online presence and brand interaction.

I create and manage social media content to boost engagement and brand visibility. Experienced from an internship at a real estate agency, I handle posting photos and short videos, writing captions, using hashtags, scheduling content, and supporting consistent online presence.

I have practical experience in digital marketing, particularly in social media content creation and online posting. I completed an internship with a real estate agency, where I handled posting property photos and short-form videos on social media platforms to help improve online visibility and audience engagement. I am confident in creating simple, engaging captions, using appropriate hashtags, scheduling posts, and supporting brand awareness through consistent and organised content.