Virtual Assistant / Customer Service / Chat and Email Support

I have experience as a Chat Support Customer Service Representative, handling real-time customer inquiries through live chat. I assisted customers with order concerns, account issues, and general questions while maintaining a professional and friendly tone. I am skilled in multitasking, written communication, and providing efficient solutions.

I have almost five years of experience in customer service and sales, working with companies such as Optum Global Solutions, Tech Mahindra, and Family Medical Supplies. In my previous roles, I handled various types of calls — including inbound and outbound customer support, sales calls, and provider inquiries. I assisted customers with their concerns, managed accounts, processed orders, and helped them find the right products or solutions to meet their needs.

I worked at Family Medical Supplies, where I made outbound calls to potential customers to ask if they were interested in getting diabetes supplies from our company. I explained the available products, answered basic questions, and followed up with interested customers. This role helped me improve my communication skills, confidence in speaking with customers, and ability to handle objections professionally.

I worked as a Customer Service Representative handling chat and email channels, managing a high volume of customer inquiries daily. I resolved concerns related to accounts, billing, and orders while meeting response time, accuracy, and quality metrics. This role strengthened my written communication, problem-solving, and customer engagement skills.