Freight VA and Dispatcher Scheduling

At Tyler McGee, a customer-focused retail company, I managed email-based customer inquiries and resolved concerns promptly while maintaining a professional and empathetic approach. With over one year of experience in this role, I contributed to improving internal workflows by developing more efficient methods for tracking customer feedback and organizing responses. I also took part in strengthening the team’s product knowledge by facilitating training sessions and working closely with cross-functional teams to address recurring customer issues. By reviewing customer interactions, I was able to identify patterns and support the implementation of more proactive service strategies. In addition, I handled various administrative tasks, including preparing reports for management, which helped guide decision-making and enhance the overall quality and consistency of customer support.

At Amanda Houston, a leading logistics and freight management company, I bring over one year of experience managing the end-to-end freight process, ensuring timely and cost-efficient delivery while maintaining strong customer service standards. I developed and refined operational procedures to improve efficiency and streamline daily workflows. I collaborated closely with suppliers, transportation providers, and customers to coordinate logistics plans and ensure smooth and accurate shipment handling. I maintained clear, consistent communication with all parties to minimize delays and address issues promptly. My role required strong attention to detail, organization, and the ability to adapt in a fast-paced environment. I remained focused on accuracy and efficiency in every task, helping maintain reliable daily operations and supporting a seamless customer experience from start to finish.

At Wipro, a leading global information technology services company, I managed customer service and email support operations for Best Buy US, delivering a seamless and positive experience across multiple communication channels. With over six years of customer service experience, I handled a wide range of inquiries while supporting dispatch and scheduling functions. This included coordinating delivery appointments to ensure accurate and timely shipments, as well as scheduling technician visits based on customer availability. I helped improve workflow efficiency by implementing organized processes that enhanced coordination between teams. I also collaborated with cross-functional departments to resolve escalated concerns and ensure timely solutions. Through strong communication, attention to detail, and problem-solving skills, I consistently maintained service quality and contributed to a reliable and customer-focused experience.