Customer Service and Retention Expert|Sales Support|Resolution Specialist|Qualit

With over 5 years of customer service experience, I've handled high-volume inbound and outbound calls, assisted customers with inquiries and concerns, and delivered solutions that improve satisfaction and retention. I'm known for clear communication, problem-solving, and maintaining strong performance results.

I bring over 3 years of healthcare customer support experience from OPTUM, starting as a Patient Care Coordinator where I supported patients with specialty medication deliveries, information requests and care coordination in a fast-paced environment. Due to strong performance, I was promoted to Resolution Specialist, managing escalated and repeat calls, and addressing complex cases and delivering timely, patient-focused resolutions while maintaining service quality standards.

With over 5 years of customer service experience, I've handled high-volume inbound and outbound calls, assisted customers with inquiries and concerns, and delivered solutions that improve satisfaction and retention. I'm known for clear communication, problem-solving, and maintaining strong performance results.

I handled account retention calls for nearly 2 years with COGNIZANT, working closely with customers at risk of cancellation by identifying their needs, resolving issues, and presenting value-driven solutions to retain their business. My ability to deliver strong results led to a promotion to Quality Analyst, where I contributed to monitoring interactions, ensuring quality standards, and supporting team performance improvement.

A licensed Elementary teacher for 2 years. Teaching Filipino and Social studies subjects.

I monitored interactions, ensures quality and standards, and supporting team performace. I also facilitate meetings and conduct coaching sessions.