WFM RTA | Scheduler | MIS |Senior Customer Service Associate

Overview

Looking for full-time work (12 hours/day)

at $3.77/hour ($1,090.90/month)

High school diploma

Last Active

June 30th, 2026 (13 days ago)

Member Since

December 3rd, 2025

Profile Description

Looking for a seasoned professional who can hit the ground running, optimize your support workflows, and consistently deliver top-tier customer satisfaction? With 14 years of dedicated BPO industry experience, I bring a rare combination of front-line customer excellence and deep, data-driven Workforce Management (WFM) expertise.

Why partner with me?

Deep Industry Experience: I have spent over 14 years in the BPO space, including 8 years of direct multi-channel support (Voice, Chat, Email) and 6 years specializing in WFM roles.

Data-Driven Performance: I don’t just handle tickets; I analyze performance. I leverage my WFM background to maintain high FCR (First Contact Resolution), optimize AHT (Average Handle Time), and ensure consistent SLA compliance.

Autonomous Remote Professional: I have successfully transitioned into remote work environments, requiring minimal supervision. I am equipped with high-speed, reliable home office hardware and am well-versed in asynchronous communication tools (Slack, Zoom, Teams, Google Workspace).

Versatile Technical Skillset: Proficient in managing various CRM and ticketing platforms (Salesforce, Zendesk, gCases) and WFM-specific utilities (Assembled, Netlert, nFocus).

Whether you need someone to manage your high-volume queues, optimize agent schedules, or simply provide exceptional care to your customers, I bring the operational discipline to ensure your business runs smoothly. I am ready to integrate into your team, uphold your quality standards, and contribute to your growth from day one.