Customer Success Management, Customer Support & E-commerce Operations Specialist

Customer Support & Team Lead with 10+ years of experience providing chat, email, and phone support across technical support and e-commerce environments. Skilled in customer service, technical troubleshooting, issue resolution, order processing, order tracking, refunds, returns, billing inquiries, account management, product support, customer retention, conflict resolution, escalation handling, ticket management, CRM systems, quality assurance, team coaching, performance monitoring, and process improvement. Proven ability to resolve customer concerns efficiently, maintain high customer satisfaction, and support team success in fast-paced, customer-focused environments.

Experienced in handling multiple customer conversations simultaneously while maintaining accuracy, professionalism, and customer satisfaction.

Provided technical support for Microsoft customers, troubleshooting PC and account-related issues while guiding users toward the appropriate solutions.

I help brands drive traffic and sales through affiliate marketing and content promotion across social media platforms.

I manage social media platforms including content creation, posting, and audience engagement across TikTok, Instagram, and Facebook. I also create and edit content for affiliate marketing, promoting products from different brands and optimizing content for engagement and conversions. My experience includes growing and managing social media accounts with an audience of over 100K on TikTok, 20K+ on Instagram, and 50K+ on Facebook. I focus on creating engaging content, understanding audience behavior, and maintaining consistent online presence across platforms.

I help manage end-to-end e-commerce operations, ensuring smooth order processing from placement to delivery. I handle customer inquiries related to orders, products, and delivery updates, providing timely support and clear communication to ensure a positive customer experience. I also manage returns and refunds, making sure each request is properly handled and resolved according to process while keeping customer satisfaction in mind. I coordinate with suppliers and logistics partners to resolve issues and ensure smooth fulfillment and delivery flow. I also support inventory tracking and updates to help maintain accurate stock levels and avoid delays in orders. Overall, I support e-commerce operations in fast-paced environments similar to Amazon, Shopify, and other online retail platforms.

I handle customer support and cold calling through phone, chat, and email, engaging with customers to introduce services, identify needs, and guide them toward the right solutions. Skilled in customer engagement, objection handling, and clear communication during outbound calls.