Virtual Assistant | Administrative Support, Data Management & Customer Support

I have extensive experience in customer service, handling inquiries through phone, email, and chat. I focus on clear communication, active listening, and resolving concerns efficiently while following company policies and SOPs. I consistently maintain professionalism, accuracy in documentation, and a customer-focused approach. My background in QA also helps me ensure quality interactions and continuous improvement in customer support.

Experienced in Quality Assurance, SOP compliance, audit reviews, documentation, and reporting. Strong attention to detail and consistency.

Experienced Dispatch Specialist handling driver coordination, scheduling, and real-time communication with drivers and clients. Managed bookings, assigned routes, monitored operations, and ensured smooth dispatch flow. Also handled reporting, case updates, and maintained accurate records using online systems.

I have experience handling outbound calls for customer follow-ups, service-related offers, and basic sales conversations. I focus on clear communication, proper call flow, and understanding customer needs while following scripts and guidelines. I ensure accurate documentation of outcomes and maintain professionalism on every call.

Experienced in basic technical troubleshooting, system navigation, documentation, and issue escalation.

Regularly use Excel for data entry, reporting, and analysis. Experienced with formulas (IF, VLOOKUP/XLOOKUP, COUNTIFS), basic pivot tables, and data cleanup.