Lorey

Customer Support & QA Specialist | Customer Experience | Executive/ Admin Assista

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Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Associates degree

Last Active

June 30th, 2026 (9 days ago)

Member Since

May 20th, 2017

Profile Description

Hi! I’m a Customer Support and QA Specialist with experience as a Quality Analyst in the BPO industry.

I help businesses improve their customer experience by not only handling customer concerns but also improving team performance through quality evaluation and coaching.

I also have experience in cold calling and appointment setting, helping businesses connect with potential clients and schedule meetings that convert into opportunities.

Here’s how I can help you:

- Handle customer support (email, chat, phone)
- Resolve customer issues and improve satisfaction
- Monitor and evaluate agent performance
- Provide coaching and feedback to tea ---------- mbers
- Create reports and track performance using Excel and Google Docs
- Conduct cold calls and engage potential clients
- Set appointments and manage schedules

My goal is to help your business build strong customer relationships, generate leads, and build a high-performing support team.

If you are looking for someone who understands customer service, team improvement, and client outreach, I’m ready to support you.