Current Employment Status:
Hired Full Time on Feb 4, 2026
Overview
Looking for full-time work (8 hours/day)
at $5.77/hour ($1,113.60/month)
Bachelors degree
Last Active
June 24th, 2026 (today)
Member Since
November 14th, 2025
Profile Description
With almost 10 years of experience in customer support, I’ve had the privilege of being recognized multiple times as a top-performing agent of the month and year. I help businesses retain customers, reduce escalations, and build long-term loyalty by providing thoughtful, reliable support in both English and Spanish.
If you’re looking for someone your customers will feel comfortable and confident speaking with, I’d be happy to help.
INDUSTRIES I’VE WORKED WITH:
• BPO & Call Centers
• Hospitality & Travel
• Professional Services
• Telco & Operations
• Online & Remote Businesses
…and more
WHAT YOU’LL GET WORKING WITH ME:
• 5-star customer service via chat,
• Bilingual support (English & Spanish)
• Calm, professional handling of escalations
• Organized admin and back-office support
• Reliable with full-time availability
• A Virtual Assistant who treats your business like his own
WHAT SETS ME APART?
• Customers consistently commend my patience, clarity, and professionalism
• I solve problems — not just tickets
• Strong team player with a “how can I help?” mindset
• Detail-oriented and process-driven
• Calm under pressure, even with difficult customers
• Fully accountable and highly dependable
WHAT CLIENTS & CUSTOMERS SAY:
“Mark handled my concern professionally and made sure everything was resolved. Excellent service.” - 5 Stars from Globe Telecom Customer
“He was very patient, clear, and helpful. One of the best customer service experiences I’ve had.” - 5 Stars from Convergys/Concentrix Philippines
“The representative is friendly, knowledgeable, and efficient. I felt truly listened to.”
- 5 Stars from Convergys/Concentrix Philippines
“Resolved the issue quickly and followed up to make sure everything was okay.”
- - 5 Stars from Globe Telecom Customer
Let’s work together! If you’re looking for a reliable, bilingual Virtual Assistant who delivers consistent 5-star customer experiences, I’d love to support your team!
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
With my experience in the BPO industry, I’ve had the opportunity to develop strong skills in handling a wide range of customer situations while consistently aiming to deliver high levels of customer satisfaction. I’m grateful to have been recognized multiple times throughout my BPO career, including being awarded Top Agent of the Year and maintaining top monthly performance rankings. I was also honored to visit a client site in recognition of this achievement. These experiences have helped shape my commitment to providing reliable, thoughtful, and customer-focused support.
Office and Administration » Communication » Spanish Bilingual
Experience: Less than 6 months
I lived in Madrid, Spain, eight years ago, where I had the opportunity to study and use Spanish regularly. During that time, I successfully passed the DELE A2 exam and received my certification.
Other Skills
Customer Support » Chat Support
Experience: 1 - 2 years
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Office and Administration » Organization
Experience: 6 months - 1 year
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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