John

Sales Retention Specialist and Accounts Receivable Analyst

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Overview

Looking for full-time work (8 hours/day)

at $4.72/hour ($909.09/month)

High school diploma

Last Active

July 1st, 2026 (7 days ago)

Member Since

November 13th, 2025

Profile Description

Results-driven Customer Service, Retention, and Accounts Receivable professional with 2 years of experience supporting telecommunications and logistics accounts. Experienced in billing support, account management, customer retention, sales, collections, and accounts receivable operations. Successfully supported the Optimum telecommunications account under Virtual Staffing Solutions, where strong performance in customer engagement, retention, and revenue generation led to a promotion to Retention Specialist. Skilled in handling billing inquiries, resolving customer concerns, processing payments, applying account adjustments, and providing technical support.

Additionally, experienced in supporting the GLS logistics account under FPOSI – DDC Data Processing OPC, managing 50–75 customer accounts daily, performing collections activities, resolving billing discrepancies, and processing shipment-related credits. Proficient in handling customer inquiries via phone and email, maintaining accurate account records, and supporting month-end collections processes. Adept at navigating multiple systems within VMware and remote desktop environments, with strong communication, problem-solving, relationship-building, and organizational skills. Committed to delivering exceptional customer experiences while achieving operational, retention, and collection goals.

Top Skills

Accounting » Accounts Receivable

Experience: 6 months - 1 year

Worked in Accounts Receivable to collect payments on 50–75 logistics accounts on a daily basis. - Handled Claims by crediting lost, damaged, and late shipments. - Worked in customer service to return phone calls from voicemails received in our general mailbox from customers regarding inquiries about their accounts, parcels, shipments, and claims. - Sending customer accounts to collections at the end of the month for those who do not pay

Marketing » Telemarketing » Inbound Sales

Experience: 6 months - 1 year

- Proactively sold mobile services (Android/iOS) and streaming services

Customer Support » Sales Support » Account Retention

Experience: 6 months - 1 year

- Retaining accounts from service termination - Added new services and created accounts for new customers. - Proactively sold mobile services (Android/iOS) and streaming services - Applied codes for service credits, discounts, and equipment. - Performed service transfers and allocations