Pia

Virtual Assistant/ Customer Service Specialist

45 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $7.44/hour ($720.00/month)

Bachelors degree

Last Active

July 15th, 2026 (9 days ago)

Member Since

November 2nd, 2025

Profile Description

I am a Customer Service Virtual Assistant supporting businesses that need reliable help in customer communication, administrative tasks, and day-to-day operational support. I assist clients in managing customer inquiries, organizing workflows, maintaining accurate records, and ensuring smooth back-office processes so they can focus on growing their business.

I use Canva for simple design and content needs, Google Workspace (Docs, Sheets, Slides, Drive, Calendar) for documentation, reporting, scheduling, and collaboration, and Microsoft 365 including Outlook Inbox, Calendar, Word, and PowerPoint for email management, reporting, and administrative support. I am also experienced in Quality Assurance, ensuring accuracy, consistency, and compliance in customer service processes and documentation.

My background includes Customer Service, administrative support, and QA tasks, which have strengthened my ability to handle high-volume communication, stay organized under pressure, and maintain attention to detail in every task. I am comfortable working independently and managing multiple priorities efficiently.

I am available for part-time work from 9:00 AM to 1:00 PM EST and I am open to long-term, stable roles where I can grow with the business and provide consistent support over time. I am committed to building professional working relationships rather than short-term or task-based engagements.

I am reliable, detail-oriented, and consistent in my work output. I take responsibility for my tasks seriously and ensure that communication, accuracy, and deadlines are always prioritized.

Top Skills

Experience: 5 - 10 years

Handled an average of 65 customer emails per day, addressing inquiries related to credit cards, deposits, loans, ATM concerns, and general account servicing. Consistently met turnaround time requirements while ensuring accurate, clear, and compliant responses to customer requests.

Experience: 5 - 10 years

Experience: 10+ years

I have experience in customer service handling inbound inquiries, resolving customer concerns, and providing accurate information in a timely manner. I have supported customers through email and phone channels, addressing credit card-related requests, complaints, and account updates with professionalism and attention to detail. My experience also includes maintaining clear documentation, following company procedures, and ensuring customer issues are resolved efficiently while delivering a positive service experience.

Other Skills

Experience: 2 - 5 years

I use Canva to design engaging publications, announcements, and reminders for our department. I have also created and edited video content for departmental presentations using the platform.

Experience: 1 - 2 years

Basic Information

Age
32
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  88
Government ID
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